Care-For-Life Guarantee

Care-For-Life Guarantee

We know you’ll love your new ring, even when it’s not so new. That’s why we’ve put together our Care-For-Life Guarantee. Our guarantee makes sure your ring will be taken care of for as long as you love it.

 

Our Care for Life guarantee has been created to help you take the best care of your Northwood ring. If damage occurs to your ring we will do everything we can to help you repair your original ring without cost. 

If you have questions about caring for your ring please contact our support team at support@northwoodrings.com to receive further information. You can also call us on our toll-free line (North American only) at 1-800-815-2084 or 1-902-240-8989 for anyone calling outside of North America.

Please check the ring style you are considering below for the Care-For-Life benefits you can receive.

Care-For-Life Benefits of Romance Rings

We love the look and feel of our all-wood rings. They are light to wear and perfect for anyone who is looking for an option free from gold or other metals, whether that’s due to allergies or personal convictions.

Our all-wood rings are a strong and durable option, but due to the nature of wood we cannot offer the same level of service that is possible with more traditional jewelry styles. Here are the ways we can help you enjoy your all-wood ring:


Refinishing:

Refinishing of your Northwood Ring is always free

customers are required to pay for shipping costs – see notes at bottom of page


Resizing:

We offer a one-time free resizing with our Perfect Fit Guarantee to all of our customers. This resize must be taken advantage of within the first 60 days of receiving your ring, and the ring must be in an unworn condition. See our Perfect Fit Guarantee for more info.

If you need a new size of ring after the Perfect Fit Guarantee, or after wear, we can resize your original ring up to a half size (up or down on most rings, down only on a prong-set moissanite style). Sometimes, based on the original size of the ring, going up or down a half size may make your ring too bulky or too thin. We will work with you on a case-by-case basis to make sure the work done on your ring won’t compromise it’s comfort or strength.

If you need more than a half size in either direction we offer a 15% discount towards a new ring, but cannot accommodate any further resizing of your original ring.


Repair:

If your ring is in need of repair we will do our best to repair damage at no cost to you. In cases of minor damage (scratches, small chips) we can usually make your ring look like new without the need to make a new ring.

In cases of major damage we offer a 15% discount on a new ring if we cannot repair your original.

Care-For-Life Benefits of Elegance Rings

Our metal based rings have a lot of advantages for long-term wear and future care of your ring.

If you don’t have allergies to metal or other reasons not to wear gold, we suggest considering this style as it offers our customers the best care we can provide, while still showing the beauty and originality of a wooden wedding band.


Refinishing:

Refinishing of your Northwood Ring is always free

customers are required to pay for shipping costs – see notes at bottom of page.


Resizing:

We offer a one-time free resizing with our Perfect Fit Guarantee to all of our customers. This resize must be taken advantage of within the first 60 days of receiving your ring, and the ring must be in an unworn condition. See our Perfect Fit Guarantee for more info.

If you are resizing your ring after 60 days or after wear, we can resize your ring for a fee based on the work needed. This fee consists of a Re-Wrapping fee (starting from $65 USD), as well as a Welding fee ($30 USD) and a fee for gold if your ring is going up in size significantly (it is possible to stretch/reduce original band half size in either direction with no fee for welding or gold cost).


Repair:

If your ring is in need of repair we will do our best to repair damage at no cost to you. In cases of minor damage (scratches, small chips) we can usually make your ring look like new without the need to re-wrap the wood portion.

For major repairs to the wood portion of your ring we offer a Re-Wrapping service for our metal based rings. This service starts at $65/USD for labor, and additional charges will be determined by the materials and style of your ring.

If you are considering purchasing a ring and working out future costs, our sales team would be happy to help you determine the cost of the style you are considering before you purchase.

 

Care-For-Life Benefits of Luxury Rings

Our Luxury line of metal band rings have a lot of advantages for long-term wear and future care of your ring. This style is most like a classical precious metal ring, but still showcases the beauty and originality of a wooden wedding band.

Because these rings are made using more traditional methods we do not offer our Perfect Fit guarantee on this style. These bands will be cast to a precision size, so as long as you know your ring size the fit will be exact to the size you order. If you are unsure of your size, please contact us regarding options to find your size, or for the option to have a wax model of your ring sent to you (for a fee) to try before your ring is cast.

If you don’t have allergies to metal or other reasons not to wear gold, we suggest considering this style as it offers our customers the best of traditional jewelry wearability along with the beauty of wood and gemstones.


One Year Warranty:

All of our luxury metal bands come with a limited one year warranty on craftsmanship.

Northwood Rings are made with durability and craftsmanship at the forefront of what we do. If your new ring has a defect in craftsmanship we will repair or replace it for free in the first year*.

*Lost gemstones cannot be included in this guarantee. All gemstones set in our luxury metal rings are tested for security in the ring and should not come loose without major damage to the ring.


Refinishing:

Refinishing of your Northwood Ring is always free

customers are required to pay for shipping costs – see notes at bottom of page


Resizing:

Most of our luxury metal band rings are eligible for resize. Some gemstone styles may not be resizable, and these will be noted on the product page.

In order to resize your luxury metal band the wood may need to be removed and replaced. Because of the tone differences in a natural product like wood this may result in a changed look of your returned ring. We will do our best to match the tone and style of your original ring, but changes may be unavoidable if the stock of wood has changed.

The fee for resizing will depend on the size change needed, the cost of materials, and the time it will take to rewrap your band with wood. All of these costs will be discussed with you prior to work beginning.


Repair:

If your ring is in need of repair we will do our best to repair damage at no cost to you. In cases of minor damage (scratches, small marks in the wood) we can usually make your ring look like new without the need to re-wrap the wood portion.

If the wood portion of your ring is in need of replacement we will remove the old wood inlays and replace them for the cost of the labour involved. This fee will start at $65/USD as a base price and may cost more depending on the hours needed to complete the work.

If your gemstones are damaged or missing, we will replace these at the cost of the gemstone and prong repair.


**Shipping is not included with our Care for Life guarantee. Customers will be responsible for the full shipping cost, including any duties or customs collected when sending their ring in for these benefits. Visit our Repair section to download a form for returning your ring which provides instructions on how to avoid extra charges when shipping.

You will be contacted with return shipping options, as well as any fee options for care, upon receipt of your ring in our shop for service.