Care-For-Life Guarantee

Care-For-Life Guarantee

We know you’ll love your new ring, even when it’s not so new. That’s why we’ve put together our Care-For-Life Guarantee. Our guarantee makes sure your ring will be taken care of for as long as you love it.

 

Our Care for Life guarantee has been created to help you take the best care of your Northwood ring. If damage occurs to your ring we will do everything we can to help you repair your original ring without cost. 

If you have questions about caring for your ring please contact our support team at support@northwoodrings.com to receive further information. You can also call us on our toll-free line (North American only) at 1-800-815-2084 or 1-902-240-8989 for anyone calling outside of North America.

Please check the ring style you are considering below for the Care-For-Life benefits you can receive.

Care-For-Life Benefits of Metal Base Rings

Our metal based rings have a lot of advantages for long-term wear and future care of your ring.

If you don’t have allergies to metal or other reasons not to wear gold, we suggest considering this style as it offers our customers the best care we can provide, while still showing the beauty and originality of a wooden wedding band.


Refinishing:

Refinishing of your Northwood Ring is always free

customers are required to pay for shipping costs – see notes at bottom of page.


Resizing:

We offer a one-time free resizing with our Perfect Fit Guarantee to all of our customers. This resize must be taken advantage of within the first 60 days of receiving your ring, and the ring must be in an unworn condition. See our Perfect Fit Guarantee for more info.

If you are resizing your ring after 60 days or after wear, we can resize your ring for a fee based on the work needed. This fee consists of a Re-Wrapping fee (starting from $65 USD), as well as a Welding fee ($30 USD) and a fee for gold if your ring is going up in size significantly (it is possible to stretch/reduce original band half size in either direction with no fee for welding or gold cost).


Repair:

If your ring is in need of repair we will do our best to repair damage at no cost to you. In cases of minor damage (scratches, small chips) we can usually make your ring look like new without the need to re-wrap the wood portion.

For major repairs to the wood portion of your ring we offer a Re-Wrapping service for our metal based rings. This service starts at $65/USD for labor, and additional charges will be determined by the materials and style of your ring.

If you are considering purchasing a ring and working out future costs, our sales team would be happy to help you determine the cost of the style you are considering before you purchase.

 

Care-For-Life Benefits of All Wood Rings

We love the look and feel of our all-wood rings. They are light to wear and perfect for anyone who is looking for an option free from gold or other metals, whether that’s due to allergies or personal convictions.

Our all-wood rings are a strong and durable option, but due to the nature of wood we cannot offer the same level of service that is possible with more traditional jewelry styles. Here are the ways we can help you enjoy your all-wood ring:


Refinishing:

Refinishing of your Northwood Ring is always free

customers are required to pay for shipping costs – see notes at bottom of page


Resizing:

We offer a one-time free resizing with our Perfect Fit Guarantee to all of our customers. This resize must be taken advantage of within the first 60 days of receiving your ring, and the ring must be in an unworn condition. See our Perfect Fit Guarantee for more info.

If you need a new size of ring after the Perfect Fit Guarantee, or after wear, we can resize your original ring up to a half size (up or down on most rings, down only on a prong-set moissanite style). Sometimes, based on the original size of the ring, going up or down a half size may make your ring too bulky or too thin. We will work with you on a case-by-case basis to make sure the work done on your ring won’t compromise it’s comfort or strength.

If you need more than a half size in either direction we offer a 15% discount towards a new ring, but cannot accommodate any further resizing of your original ring.


Repair:

If your ring is in need of repair we will do our best to repair damage at no cost to you. In cases of minor damage (scratches, small chips) we can usually make your ring look like new without the need to make a new ring.

In cases of major damage we offer a 15% discount on a new ring if we cannot repair your original.


**Shipping is not included with our Care for Life guarantee. Customers will be responsible for the full shipping cost, including any duties or customs collected when sending their ring in for these benefits. Visit our Repair section to download a form for returning your ring which provides instructions on how to avoid extra charges when shipping.

You will be contacted with return shipping options, as well as any fee options for care, upon receipt of your ring in our shop for service.