Customer Service

Customer Service

Our commitment to our customers is everything to us. If you need help, please reach out to us using the appropriate service below, or contact us either by email at, or by phone: 1-800-815-2084 (toll-free North America) or 1-902-240-8989. We’d love to help.

Need to Return Your Ring for Service?

IMPORTANT: Between November 15 and January 5 we suggest holding on to your ring and waiting to have it serviced until after the holidays. 

We find that more parcels go missing during this busy shipping time, and our shop is also busy with an influx of orders and may not be able to service your ring within our normal time-frame.

We cannot guarantee a ring back in time for the holidays if it is sent within this time period. 

Please print the form below and send your ring back to us following the instructions provided on the form.

This form is also used to return your ring for Refund or Exchange. Please make sure you know our policies regarding refund or exchange before you send your ring back to ensure you are eligible.

Want to Leave a Review?

We would love to hear from you! Please fill out the form below with any comments you’d like to share with us, or with our customers. We love your feedback and every review helps us to improve.

Need to Report an Issue?

While we’d love to think we get things right 100% of the time, we know that’s not always true. If you need to reach out to us about a problem with your product or service that can’t be resolved by our support team, you can reach the owners of Northwood directly below. We take our customer service seriously and would like to hear from you.

Contact Us Directly