Questions & Answers
we're here to answer any questions you have. if you don't see the answer, just ask! we'd love to help.
Q & A
Do you have a store/are your products carried in any stores?
We have a workshop in Bridgewater, Nova Scotia and welcome visits from customers in the area. We do suggest making an appointment so that we are free to spend time with you and give you our full attention when you visit. We can help you discover your ring size and work with you on picking the perfect ring.
We do not currently have our rings in any other shop or storefront.
are wood rings really durable?
Yes! A ring made in the bentwood method is an extremely durable option. However, just like any handcrafted wooden item it must be properly cared for. Following the care directions, having your ring refinished when the coating begins to wear, and protecting it from harsh activities (like rock climbing) all help to contribute to the longevity of your ring.
If you take care of your ring you should be able to wear it for a lifetime.
Are the mostly metal rings better than the wood edge collection?
Yes. A metal encased wood ring can help to protect the wood edges from wear and reduce the need for refinishing. The wood becomes a decorative factor and the rings wear more like traditional wedding bands. There may still be a need for refinishing over time, but it is greatly reduced from the styles where the wood edges are exposed.
However, our Wood Edge collection is still a great choice if you are willing to put in a little extra effort to keep your ring protected and in great condition. Our wood edge collection rings are likely to need refinishing once every one to two years (though this depends on a lot of factors such as your lifestyle, chemical makeup of your skin, products you use, etc).
can I get my bentwood ring wet?
Yes! All of our rings are coated with a waterproof acrylic finish that seals in the wood and protects it from water.
If your coating begins to wear away, just send your ring in for our free lifetime refinishing service and we will strip and refinish your ring with a fresh waterproof coating.
can I get my wooden ring resized?
Wooden rings cannot be resized in the traditional sense.
In order to resize the gold portion we need to strip the wood off of your ring, and because of this, your ring may not look exactly the same after a resizing, but we will try to match the original as closely as possible whenever we are able.
Our Perfect Fit Guarantee covers your first resize in 90 days on any ring that is able to be resized. After that, charges will be based on labor and materials used. Labor fees for resizing typically range from $45 USD for a simple style and up.
Please contact us before sending your ring back if you have questions about resizing.
what if I'm unsure of my ring size or the size of the person I'm buying for?
If you are unsure of your ring size, we suggest you visit two jewelers at different times of the day and ask to be sized for a ring in the same width and inner profile as you plan on purchasing. This will save you time, money, and ensure you’re able to wear your ring immediately upon receipt as your size should be accurate.
We also offer a Ring Trial Kit on all of our products. This is best used when you have an idea of what your size might be but are unsure of an exact fit. You can choose up to three trial sizes and we’ll send you three wax rings in the same width as the ring you are considering.
If the ring you’re purchasing is meant to be a surprise there are lots of articles online of how to get their measurement in a sneaky way – or reach out to us and we can share our own tricks (we won’t share them here because they may not work if your partner has been looking around at Northwood!)
what if my wood ring gets damaged?
Every Northwood Bentwood Ring comes with a 2 Year Warranty against damage caused by manufacturer defect.
If you have damage outside of the 2 Year Warranty, or if the damage to your ring is caused by an issue outside of the warranty terms, we will take care of it to the best of our ability for as little cost as possible.
Repair costs will be based on the labor involved.
why do you sell in usd if you're located in canada?
We are located in Canada and we can certainly help you pay in Canadian dollars if you are a fellow Canadian, but we sell in USD on our website for the convenience of our international customers.
We sell our rings around the globe and USD is an international currency that is widely known and accepted by all payment processors.
If you’d like to purchase in Canadian, send us an email with the ring you’d like to purchase and we can send you a convenient email invoice to purchase from right from your inbox with a great exchange rate.
can I use my own diamond or reuse my old jewelry?
Every case is different, so please reach out to us about what you’d like to use. Sometimes we may be able to reuse your gemstones, and sometimes we will decide it isn’t worth the risk involved in extracting and resetting certain stones.
Please be advised that you will be responsible for insuring your stones before sending them to us.
do you work with metals ?
We can work with 10, 14, and 18K golds as well as Platinum and Silver on request.
We don’t typically work with other metals like Palladium, Tungsten, Titanium or Carbon Fiber at this time. We just don’t know enough about how to care for these metals long term to offer our customers the care we feel they deserve when they purchase from us.
Can you crush up anything and put it in a ring?
Almost anything! We use a hydraulic press to crush the harder materials and have successfully worked with granite, beach pebbles, beach glass, and multiple gemstones.
The bigger question is, should we crush it? Emeralds, Rubies, and other precious stones may be too expensive to use, and won’t even look like the original stone so we don’t recommend these precious stones be crushed as inlay options but we’re willing to consider this route if it’s what you really want.
Photo Banner Photographed by Angela Pamela González (customer)