Questions & Answers
we're here to answer any questions you have. if you don't see the answer, just ask! we'd love to help.
Q & A
Do you have a store/are your products carried in any stores?
We have a workshop in Bridgewater, Nova Scotia and welcome visits from customers in the area. We do suggest making an appointment so that we are free to spend time with you and give you our full attention when you visit. We can help you discover your ring size and work with you on picking the perfect ring.
We do not currently have our rings in any other shop or storefront.
are wood rings really durable?
Yes! A ring made in the bentwood method is an extremely durable option. However, just like any handcrafted wooden item it must be properly cared for. Following the care directions, having your ring refinished when the coating begins to wear, and protecting it from harsh activities (like rock climbing) all help to contribute to the longevity of your ring.
If you take care of your ring you should be able to wear it for a lifetime.
does a metal interior make the ring stronger?
We feel that a bentwood ring and metal interior ring have equal strength, but a metal encased ring, such as the ones in our Allure Collection can help to protect the wood edges from wear.
A metal interior does have other advantages. When you choose a metal interior it allows us to provide many more services to you – such as resizing any time you might need it and more options for repair if needed. The wood on a gold base can be stripped away and replaced, so if you’re willing to pay for the labor you can even change the look of your ring down the line if you discover a wood you want to try out instead of the one you originally chose.
can I get my bentwood ring wet?
Yes! All of our rings are coated with a waterproof acrylic finish that seals in the wood and protects it from water. You will also receive a pot of wood wax with your order. Rubbing this into your ring weekly will fill in superficial scratches to protect your ring further.
If your coating begins to wear away, just send your ring in for our free lifetime refinishing service and we will strip and refinish your ring with a fresh waterproof coating.
can I get my wooden ring resized?
Wooden rings cannot be resized in the traditional sense. For our all-wood styles of rings (rings without a metal interior) we can resize your ring in slight increments up or down. The amount will depend on your original size, but can usually be sized up to a half size difference.
If you have a wooden ring with a metal interior we can resize your ring for the cost of labor at any time. In order to resize the gold portion we do need to strip the wood off of your ring, and because of this, your ring may not look exactly the same after a resizing, but we will try to match the original as closely as possible. Labor fees for resizing can range from $45 USD for a simple style and up.
what if I'm unsure of my ring size or the size of the person I'm buying for?
If you are unsure of your ring size (or the person you are purchasing for but it isn’t a secret), we recommend going to your local jeweler and asking to be sized for a comfort fit band in the same width you plan to purchase. Alternatively, we have a basic wooden ring you can purchase ahead of ordering to try on the fit of a true Northwood Ring before you buy.
If the ring you’re purchasing is meant to be a surprise there are lots of articles online of how to get their measurement in a sneaky way – or reach out to us and we can share our own tricks (we won’t share them here because then they may not work if your partner has been looking around at Northwood!)
what if my wood ring gets damaged?
Every Northwood Bentwood Ring comes with a 2 Year Warranty against damage caused by manufacturer defect.
If you have damage outside of the 2 Year Warranty, or if the damage to your ring is caused by improper wear, we will take care of it to the best of our ability for as little cost as possible.
If your ring is made entirely out of wood and the damage is severe, it may not be repairable. In this instance we will work with you on a fair price for a replacement ring.
Repair costs will be based on the labor involved.
why do you sell in usd if you're located in canada?
We are located in Canada and we can certainly help you pay in Canadian dollars if you are a fellow Canadian, but we sell in USD on our website for the convenience of our international customers.
We sell our rings around the globe and USD is an international currency that is widely known and accepted by all payment processors.
If you’d like to purchase in Canadian, send us an email with the ring you’d like to purchase and we can send you a convenient email invoice to purchase from right from your inbox with a great exchange rate.
can I use my own diamond or reuse my old jewelry?
Every case is different, so please reach out to us about what you’d like to use.
However, we generally don’t recommend using sentimental or precious heirlooms in your Northwood Ring because the making of a wooden ring can be unpredictable and sometimes materials can be destroyed in the crafting process. We’d hate to see you lose something of great personal value that you had entrusted to us.
do you work with metals other than 14k gold?
While we can work with other karat golds and sterling silver on special request, we don’t typically work with other metals like Palladium, Tungsten, Titanium or Carbon Fiber at this time. We just don’t know enough about how to care for these metals long term to offer our customers the care we feel they deserve when they purchase from us.
Can you crush up anything and put it in a ring?
Unfortunately not. Our goal is to create a long-lasting and beautiful ring for you. There are lots of materials we can work with, so reach out to us with your ideas and we can let you know for sure, but the following materials are frequently requested and just cannot be worked with.
Some materials, like river rocks, may be too hard to crush properly.
Other materials, like tourmalines, citrines, topaz and other translucent stones become completely clear when crushed fine enough for an inlay and won’t show up at all once inlaid, so there isn’t much point in using them unless you are mixing them with another inlay and don’t expect to be able to see them.
Lastly, some materials just won’t last. Certain flowers and other organic materials can rot or turn brown over time. It may look lovely at first, but we want you to have a ring you can love for a lifetime.