wear your ring with confidence. We'll take care of the rest.
All Northwood custom crafted rings and jewelry are warranted to be free from manufacturing defects in material and/or workmanship for a set period of 24 months from date of purchase. This warranty applies to the original owner only and is not transferable. Proof of purchase may be required. Warranty claims are not valid if you modify or change your jewelry.
2 Year Limited Warranty
All Northwood Collection jewelry pieces and Custom Order pieces come with our standard 24 Month Manufacturer’s Warranty. The warranty provides, in the case of a manufacturing defects, repairs to the item free of charge*. Damages to a Northwood jewelry item sustained through accident, or daily wear and tear will be repaired upon approval of an estimate.
Our 24 Month Manufacturer’s Warranty covers issues caused by a fault in production or in the natural materials used. Because wooden rings need to be worn with care and following our care guidelines, this warranty does not cover chips, dents, breakage, cracks or faster wear of the acrylic finish on the wood portion of the ring than what is considered average.
Diamonds, Moissanites & Gemstones:
Please note that the center diamonds, moissanites or gemstones (or stones over .05ct) of any jewelry item are not covered under any warranty. It is the purchaser’s responsibility to care for and maintain their diamonds, moissanites and gemstones carefully. Your gemstones should be checked annually for loosening of the stones in their settings. If you suspect your gemstone is becoming loose, please contact us for repair options.
** Warranties and Guarantees are active from the original date of receipt.
*Shipping, insurance and Customs charges for any return or work on Northwood Jewelry is the responsibility of the purchaser.