Guarantee & Warranty
30 Day Return Guarantee
All finished Northwood pieces bought in-store or online can be returned within 30 days of original date of receipt. Custom designed jewelry items are not eligible for return due to the unique nature of the pieces.
Lifetime Refinishing Guarantee
The best way to keep your jewelry looking like new is to have the wood portions refinished when showing dull spots or cracks in the clear acrylic finish. We offer free refinishing for the lifetime of your jewelry. Send your piece to us and we will strip, refinish, buff and polish your jewelry to a new shine. Minor repairs will be done free of charge when your item arrives for refinishing. If you have major repairs please contact us before sending your item to us to discuss your options.
Perfect Fit and Resizing Guarantee
All Northwood Precious Metal and Precious Metal Core jewelry is eligible for resizing unless otherwise noted on the listing or when purchasing. Resizing is done for a fee equal to the work needed to strip the wood portion, resize the base ring and any precious metal material cost added to the ring to create your new size. Estimates will be provided and agreed upon before work begins on your ring. Please note that in order to resize our rings the wood portion of your ring will need to be removed and replaced. This may result in a slight change in appearance as we cannot guarantee a perfect match in wood tones.
Our All Wood style of rings carry our Perfect Fit guarantee. Since our wooden rings cannot be resized, this guarantee allows you to send your wooden ring back to us for up to 30 days from the receipt of your original ring to have a new size created if your original purchase is the wrong size. This policy must be taken advantage of within the first 30 days of receipt of your ring and may only be used on the original ring. After 30 days our wooden style rings are no longer eligible for resize. Please note that your wooden ring may be able to be resized up or down by a quarter to half size over the lifetime of your ring with the addition or subtraction of the acrylic finish. If you need slight size changes please contact us so we can see what we can do for you.
Lifetime Repair Guarantee
We will do everything we can to repair your Northwood jewelry for a nominal cost if your item needs repairs that fall outside of our 12 Month Manufacturer’s Warranty. Repairs will be assessed and an estimate provided and agreed upon before work begins.
All Northwood custom crafted rings and jewelry are warranted to be free from manufacturing defects in material and/or workmanship for a set period of 12 months from date of purchase. This warranty applies to the original owner only and is not transferable. Proof of purchase may be required. Warranty claims are not valid if you modify or change your jewelry.
1 Year Limited Warranty
Northwood Precious Metal and Precious Metal Core jewelry pieces come with our standard 12 Month Manufacturer’s Warranty. The warranty provides in the case of a manufacturing defects, repairs to the item free of charge*. Damages to a Northwood jewelry item sustained through accident, or daily wear and tear will be repaired upon approval of an estimate.
Warranty on All Wood Style Rings
Our 12 Month Manufacturer’s Warranty covers issues such as the unraveling of your all-wood style ring and other flaws caused by a fault in production or in the natural materials used. Because wooden rings need to be worn with care and following our care guidelines, this warranty does not cover chips, dents, breakage, cracks or faster wear of the acrylic finish than what is considered average.
Diamonds, Moissanites & Gemstones
Please note that the center diamonds, moissanites or gemstones (or stones over .05ct) of any jewelry item are not covered under any warranty. It is the purchaser’s responsibility to care for and maintain their diamonds, moissanites and gemstones carefully. Your gemstones should be checked annually for loosening of the stones in their settings. If you suspect your gemstone is becoming loose, please contact us for repair options.
** Warranties and Guarantees are active from the original date of receipt.
*Shipping and Customs charges for any return or work on Northwood Jewelry is the responsibility of the purchaser.