Resizing & Repairs
keep your ring looking as good as the day you first received it. send it to us for our free refinishing to bring back the love
resizing & repairs
The best way to keep your jewelry looking like new is to have the wood portions refinished when showing dull spots or cracks in the clear acrylic finish. This shouldn’t need to be done often, but if it happens we’re here for you.
Due to the difference in wear of the style of rings, we offer these options on our wooden rings:
Custom All Wood Rings (avg. 12-18 mos*) : $25 labor fee per refinish
Wood Edge Rings (avg. 12-24 mos*) : First 3 Free, $25 subsequent refinishes
Gold Rings with Wood Inlays (avg. 24+ mos*) : Free Refinishing for lifetime
Minor repairs will be done free of charge when your item arrives for refinishing. If you have major repairs please contact us before sending your item to us to discuss your options.
*Averages are only average times and not a guarantee. Some people will find their rings need refinishing more often due to lifestyle or chemical makeup of their skin, while others may not need refinishing for many years. Please contact us if you have questions about your ring or lifestyle.
Perfect Fit Guaranteed:
Most of our rings are eligible for the Perfect Fit Guarantee. Rings ineligible for Perfect Fit will be noted on the product page. This guarantee allows you to send your ring back in the first 90 days for one complimentary resize to ensure your ring will fit you perfectly. Ring must be in unworn condition and within the 90 day window. Rings returned outside of 90 days will no longer be eligible for the complimentary resize.
Custom rings may not be eligible. This will be discussed with you when you order.
All other resizing will be done for a fee based on labor and material. Please contact us for an estimate before sending your ring in if you have any questions.
Tip: If you are unsure of your ring size, we suggest you visit two jewelers at different times of the day and ask to be sized for a ring in the same width and inner profile as you plan on purchasing. This will save you time, money, and ensure you’re able to wear your ring immediately upon receipt. If you have an idea of your size but you aren’t quite sure, we have a ring size kit available to purchase for $24 which includes 3 wax rings in different sizes to try on before your own ring is made.
Lifetime Repair Guarantee
We will do everything we can to repair your Northwood jewelry for a nominal cost if your item needs repairs that fall outside of our 24 Month Manufacturer’s Warranty.
Repairs will be assessed and an estimate provided and agreed upon before work begins.
If you have questions about damage to your ring, please write to us at email@example.com or use our contact form to reach out to us.
Policies as of Jan 20, 2020
*Precious Metal Material fees not included.
Gemstone rings, especially those with custom ordered stones, may be unable to be resized depending on style. This will be noted on individual product listings or when ordering a custom ring.
Shipping charges are the responsibility of the customer. Please see our Return Form for further instructions. Northwood Rings may refuse a package that has been improperly sent and may have incurred duty or customs charges.