Repair / Resize

Resizing & Repairs

keep your ring looking as good as the day you first received it. send it to us for our free refinishing to bring back the love

resizing & repairs

refinish:

Lifetime Refinishing Guarantee:

The best way to keep your jewelry looking like new is to have the wood portions refinished when showing dull spots or cracks in the clear acrylic finish. This shouldn’t need to be done often, but if it happens we’re here for you.

We offer free refinishing for the lifetime of your jewelry. Send your piece to us and we will strip, refinish, buff and polish your jewelry to a new shine. 

Minor repairs will be done free of charge when your item arrives for refinishing. If you have major repairs please contact us before sending your item to us to discuss your options.

(see our return form for easy returns/refinishes)

resize:

Perfect Fit Guaranteed: Most of our rings are eligible for the Perfect Fit Guarantee (shown on the product tabs when you go to order). This allows you to send your ring back in the first 90 days for a complimentary resize to ensure your ring will fit you perfectly. 

All other resizing will be done for a fee based on labor and material. Please contact us for an estimate before sending your ring in if you have any questions. 

Tip: If you are unsure of your ring size, we suggest you visit two jewelers at different times of the day and ask to be sized for a ring in the same width and inner profile as you plan on purchasing. This will save you time, money, and ensure you’re able to wear your ring immediately upon receipt. If you have an idea of your size but you aren’t quite sure, we have a ring size kit available to purchase for $24 which includes 3 wax rings in different sizes to try on before your own ring is made. 

 

repair:

Lifetime Repair Guarantee

We will do everything we can to repair your Northwood jewelry for a nominal cost if your item needs repairs that fall outside of our 24 Month Manufacturer’s Warranty

Repairs will be assessed and an estimate provided and agreed upon before work begins.

If you have questions about damage to your ring, please write to us at support@northwoodrings.com or use our contact form to reach out to us. 

Please Take Note

*Precious Metal Material fees not included.

 Gemstone rings, especially those with custom ordered stones, may be unable to be resized depending on style. This will be noted on individual product listings or when ordering a custom ring.

Shipping charges are the responsibility of the customer. Please see our Return Form for further instructions. Northwood Rings may refuse a package that has been improperly sent and may have incurred duty or customs charges.

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Ebony
Macassar Ebony - Southeast Asia: A beautiful dark red to black toned wood. Great with vibrant colours like turquoise or malachite.
English Oak
*We are currently using the lighter woods from our Macassar Ebony to achieve this color as Roasted English Oak that is workable for bentwood has become hard to find. Colors range from medium to dark brown and nearly black tones.
Grey Maple
Sugar Maple - Canada: We use the same maple as our regular maple listing, but achieve a beautiful greyed colour by soaking the wood in iron acetate to achieve a weathered silver look.
Santos Rosewood
South America (Brazil and Bolivia): Not a true rosewood, and the same wood as our Pau Ferro, we use the santos name to differentiate the more red tone of this wood from the yellow tones of our Pau Ferro.
Pau Ferro
South America (Brazil and Bolivia): The same as our Santos Rosewood (although not a true rosewood), we use the Pau Ferro name to differentiate the more yellow tone of this wood from the red tones of our Santos.
Purpleheart
Central and South America: Beautiful deep purple tones that range to nearly black, but show up brilliant in natural light.
American Elm
Eastern to Midwest United States: Tones range from a toasted caramel to light creamy white in the sapwood
Hawaiian Golden Koa
Hawaii: Vibrant golden tones ranging to reddish hues make this one of our customers most favorite wood choices.
American Black Walnut
Eastern United States: Walnut ranges from a pale brown to a deep chocolate brown and every shade between. Can have color casts of yellow, grey, purple or red.
Elm Burl
Western Europe: The grain in a burled tree is caused by some form of stress or injury to the tree, but creates a pattern that is beautiful to look at. Colors range from medium to dark brown with small figures of color patterns changing throughout.
Canadian Maple
Sugar Maple - Canada: Light and bright in color, our sugar maple comes from Canada and is a beautiful warm creamy white tone ranging to a light honey shade.

None of the woods we use are listed in the CITES appendices as being threatened or endangered. Macassar Ebony is listed on the IUCN Red List as being vulnerable due to a decline in it’s natural range. 

We source most of our woods from craftspeople and artisans with pieces too small for their own use. In this way we feel we can create beautiful rings without contributing to their decline.

Turquoise
Malachite
Lapis Lazuli
"Blue Mix"
Made from Turquoise, Lapis Lazuli and Malachite
Jet
Synthetic Coral
Coral Sand
Natural Sand
Mother of Pearl
Synthetic Opal