Resizing & Repairs
keep your ring looking as good as the day you first received it. send it to us for our free refinishing to bring back the love
resizing & repairs
Lifetime Refinishing Guarantee:
The best way to keep your jewelry looking like new is to have the wood portions refinished when showing dull spots or cracks in the clear acrylic finish.
We offer free refinishing for the lifetime of your jewelry. Send your piece to us and we will strip, refinish, buff and polish your jewelry to a new shine.
Minor repairs will be done free of charge when your item arrives for refinishing. If you have major repairs please contact us before sending your item to us to discuss your options.
All Wooden Rings:
Resizing, except in small increments up or down, is not possible. We recommend using our Trial Ring Kit, or getting sized professionally, before purchasing your Northwood Ring if you are unsure of your ring size.
70% in store credit towards the cost of a new ring within 90 days will be given if a new size is needed. The 70% credit applies to the ring only (inscriptions, custom material fees or custom gemstone price excluded). Original ring must be in like-new condition.
Gold Rings and Wood Rings with Gold Base:
Gold Based Wood Rings (rings where the outer portion is made out of wood as the main material): Resizing fee is based on the style and complexity of the ring and charges range from $45-85 USD
Gold Rings with Wooden Inlays: First resizing free within 90 days of receipt of your ring. All other resizing fees range from $45-85 depending on complexity of style.
*Gemstone rings, especially those with custom ordered stones, may be subject to higher fees or unable to be resized depending on style.
Lifetime Repair Guarantee
We will do everything we can to repair your Northwood jewelry for a nominal cost if your item needs repairs that fall outside of our 24 Month Manufacturer’s Warranty.
Repairs will be assessed and an estimate provided and agreed upon before work begins.
If you have questions about damage to your ring, please write to us at firstname.lastname@example.org or use our contact form to reach out to us.