Repair / Resize

Resizing & Repairs

keep your ring looking as good as the day you first received it. send it to us for our free refinishing to bring back the love

resizing & repairs

refinish:

Lifetime Refinishing Guarantee:

The best way to keep your jewelry looking like new is to have the wood portions refinished when showing dull spots or cracks in the clear acrylic finish. 

We offer free refinishing for the lifetime of your jewelry. Send your piece to us and we will strip, refinish, buff and polish your jewelry to a new shine. 

Minor repairs will be done free of charge when your item arrives for refinishing. If you have major repairs please contact us before sending your item to us to discuss your options.

(see our return form for easy returns/refinishes)

resize:

All Wooden Rings:

Resizing, except in small increments up or down,  is not possible. We recommend using our Trial Ring Kit, or getting sized professionally, before purchasing your Northwood Ring if you are unsure of your ring size.  

70% in store credit towards the cost of  a new ring within 90 days will be given if a new size is needed. The 70% credit applies to the ring only (inscriptions, custom material fees or custom gemstone price excluded). Original ring must be in like-new condition.

Gold Rings and Wood Rings with Gold Base:

Gold Based Wood Rings (rings where the outer portion is made out of wood as the main material): Resizing fee is based on the style and complexity of the ring and charges range from $45-85 USD

Gold Rings with Wooden Inlays: First resizing free within 90 days of receipt of your ring. All other resizing fees range from $45-85 depending on complexity of style. 

*Gemstone rings, especially those with custom ordered stones, may be subject to higher fees or unable to be resized depending on style.  

repair:

Lifetime Repair Guarantee

We will do everything we can to repair your Northwood jewelry for a nominal cost if your item needs repairs that fall outside of our 24 Month Manufacturer’s Warranty. 

Repairs will be assessed and an estimate provided and agreed upon before work begins.

If you have questions about damage to your ring, please write to us at support@northwoodrings.com or use our contact form to reach out to us. 

Shipping charges are the responsibility of the customer. Please see our Return Form for further instructions. Northwood Rings may refuse a package that has been improperly sent and may have incurred duty or customs charges.

find out all you need to know:

Ebony
Macassar Ebony - Southeast Asia: A beautiful dark red to black toned wood. Great with vibrant colours like turquoise or malachite.
English Oak
*We are currently using the lighter woods from our Macassar Ebony to achieve this color as Roasted English Oak that is workable for bentwood has become hard to find. Colors range from medium to dark brown and nearly black tones.
Grey Maple
Sugar Maple - Canada: We use the same maple as our regular maple listing, but achieve a beautiful greyed colour by soaking the wood in iron acetate to achieve a weathered silver look.
Santos Rosewood
South America (Brazil and Bolivia): Not a true rosewood, and the same wood as our Pau Ferro, we use the santos name to differentiate the more red tone of this wood from the yellow tones of our Pau Ferro.
Pau Ferro
South America (Brazil and Bolivia): The same as our Santos Rosewood (although not a true rosewood), we use the Pau Ferro name to differentiate the more yellow tone of this wood from the red tones of our Santos.
Purpleheart
Central and South America: Beautiful deep purple tones that range to nearly black, but show up brilliant in natural light.
American Elm
Eastern to Midwest United States: Tones range from a toasted caramel to light creamy white in the sapwood
Hawaiian Golden Koa
Hawaii: Vibrant golden tones ranging to reddish hues make this one of our customers most favorite wood choices.
American Black Walnut
Eastern United States: Walnut ranges from a pale brown to a deep chocolate brown and every shade between. Can have color casts of yellow, grey, purple or red.
Elm Burl
Western Europe: The grain in a burled tree is caused by some form of stress or injury to the tree, but creates a pattern that is beautiful to look at. Colors range from medium to dark brown with small figures of color patterns changing throughout.
Canadian Maple
Sugar Maple - Canada: Light and bright in color, our sugar maple comes from Canada and is a beautiful warm creamy white tone ranging to a light honey shade.

None of the woods we use are listed in the CITES appendices as being threatened or endangered. Macassar Ebony is listed on the IUCN Red List as being vulnerable due to a decline in it’s natural range. 

We source most of our woods from craftspeople and artisans with pieces too small for their own use. In this way we feel we can create beautiful rings without contributing to their decline.

Turquoise
Malachite
Lapis Lazuli
"Blue Mix"
Made from Turquoise, Lapis Lazuli and Malachite
Jet
Synthetic Coral
Coral Sand
Natural Sand
Mother of Pearl
Synthetic Opal