Return & Exchange Policies

Returns, Refunds and Exchanges:

If you are not entirely satisfied with your purchase, we’re here to help. To send your ring back for a refund, exchange or new size, please use the form located here.

Resize

If you find your ring is not fitting comfortably, we will work with you to make sure you receive a ring that fits based on our Perfect Fit Guarantee or through our Care For Life Policy. Wooden rings can only be resized one half size in either direction.

If your ring has been custom created for you, your ring may not be eligible for exchange.

SHIPPING

You will be responsible for paying for your own shipping costs for sending your ring in for resizing*. Any customs fees for receiving the ring back for resizing will be the responsibility of the customer. Please follow our instructions on sending your ring back to us closely as we’ve outlined the best way to ship your rings without incurring extra charges.

*We do offer a $20 credit towards return shipping if your ring is within the Perfect Fit guarantee window and needs an adjustment of no more than a half size in either direction of the original ordered size.

CONTACT US

If you have any questions on how to return your ring for exchange, please contact us at [email protected] or call our toll-free line at 1-855-694-2152.
Toll free is available to Canada and United States callers only, if you are not from Canada or the United States, you can reach us at 1-902-240-8989.

Exchange

If you are not happy with your Northwood Bentwood Ring, we do welcome exchanges on all Northwood Styles purchased from our online store within 60 days of receiving your ring, and so long as the original ring is in good condition.

If your ring is not in good condition an exchange would be made based on our Care-For-Life Guarantee guidelines.

If your ring has been custom created for you, your ring may not be eligible for exchange.

SHIPPING

You will be responsible for paying for your own shipping costs for exchanging your ring. Any customs fees for receiving the ring back for exchange will be the responsibility of the customer. Please follow our instructions on sending your ring back to us closely as we’ve outlined the best way to ship your rings without incurring extra charges.

CONTACT US

If you have any questions on how to return your ring for exchange, please contact us at [email protected] or call our toll-free line at 1-855-694-2152.
Toll free is available to Canada and United States callers only, if you are not from Canada or the United States, you can reach us at 1-902-240-8989.

Refund

You have 60 days once you receive your ring to initiate a refund. When we receive your ring we will inspect it and notify you that we have received your returned ring. We will immediately notify you on the status of your refund after inspecting the ring. So long as your ring is returned in the same condition in which you received it, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies, usually no more than 10 business days.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. Any customs fees for receiving the ring back, as well as our original cost of shipping will be deducted from the refund amount given. Please follow our instructions on sending your ring back to us closely as we’ve outlined the best way to ship your rings without incurring extra charges.

Contact Us

If you have any questions on how to return your item to us, please contact us at [email protected] or call our toll-free line at 1-855-694-2152. Toll free is available to Canada and United States callers only, if you are not from Canada or the United States, you can reach us at 1-902-240-8989.