Returns & Exchanges
We work hard to make sure you’ll love your Northwood Ring, but just in case, here is our simple policy on exchanging or refunding your purchase.
Customers have 30 days from the receipt of their ring to contact us regarding a return for refund or exchange. Items must be returned unworn, unused and with all supporting care items and ring box.
Your refund will be given as follows:
The amount paid less a fee of $45 for custom crafting your ring, and the shipping fee covered when we sent you your ring.
Inscriptions will not be refunded.
There may be additional charges for missing or damaged accompanying items such as the ring box or care items.
Exchanges will be done for the value of the original ring less any inscriptions.
If the new ring is of lesser or higher value the appropriate amount will be refunded or charged accordingly.
Any customs or duty fees incurred in receiving your package will also be deducted. Please follow the instructions on our return form carefully to avoid these fees.
Custom orders may not be eligible for return or exchange. Please contact us before sending your item back if you are concerned that you may not be eligible.