Return & Exchange Policies

Return or Exchange

There are more important things to think about. We've kept our policies simple so you can exchange your ring, or return it, quickly and easily.

Return or Exchange

Return:

Returns are accepted on all Northwood Collection Jewelry within 30 days of your receipt of your ring in the mail. Custom orders are not eligible for return (see exchanges).

A fee equal to the shipping cost will be deducted from the return upon receipt and inspection of the ring. We do not profit from this fee. If an inscription was added to the ring the $25 inscription fee will not be returned.

Ring must be returned in unworn condition and without damage.

 

Exchange:

Exchanges accepted on all Northwood Collection Jewelry within 30 days of your receipt of your ring in the mail.

If the ring is being exchanged for the same size in a different style, only the cost of the difference in style, if any, will be charged. If the size is also being changed the same fees applicable to resizing will apply. 

Exchange of Custom Orders will receive a 70% store credit towards a new ring on the cost of the ring only (inscriptions are not refunded).

Ring must be returned in unworn condition and without damage.

Free Returns Through Paypal:

Paypal is offering a free return credit (up to $30)  to customers who purchase their items through their Paypal accounts. 

Important: This is not a service provided by Northwood Rings but we believe it can benefit our customers, so we have provided a link for you to learn more. If the link does not work for you, try searching ‘Free Returns with Paypal’ along with your country in a search engine.  

Shipping charges are the responsibility of the customer. Please see our Return Form for further instructions. Northwood Rings may refuse a package that has been improperly sent and may have incurred duty or customs charges.
find out all you need to know:
Ebony
Macassar Ebony - Southeast Asia: A beautiful dark red to black toned wood. Great with vibrant colours like turquoise or malachite.
English Oak
*We are currently using the lighter woods from our Macassar Ebony to achieve this color as Roasted English Oak that is workable for bentwood has become hard to find. Colors range from medium to dark brown and nearly black tones.
Grey Maple
Sugar Maple - Canada: We use the same maple as our regular maple listing, but achieve a beautiful greyed colour by soaking the wood in iron acetate to achieve a weathered silver look.
Santos Rosewood
South America (Brazil and Bolivia): Not a true rosewood, and the same wood as our Pau Ferro, we use the santos name to differentiate the more red tone of this wood from the yellow tones of our Pau Ferro.
Pau Ferro
South America (Brazil and Bolivia): The same as our Santos Rosewood (although not a true rosewood), we use the Pau Ferro name to differentiate the more yellow tone of this wood from the red tones of our Santos.
Purpleheart
Central and South America: Beautiful deep purple tones that range to nearly black, but show up brilliant in natural light.
American Elm
Eastern to Midwest United States: Tones range from a toasted caramel to light creamy white in the sapwood
Hawaiian Golden Koa
Hawaii: Vibrant golden tones ranging to reddish hues make this one of our customers most favorite wood choices.
American Black Walnut
Eastern United States: Walnut ranges from a pale brown to a deep chocolate brown and every shade between. Can have color casts of yellow, grey, purple or red.
Elm Burl
Western Europe: The grain in a burled tree is caused by some form of stress or injury to the tree, but creates a pattern that is beautiful to look at. Colors range from medium to dark brown with small figures of color patterns changing throughout.
Canadian Maple
Sugar Maple - Canada: Light and bright in color, our sugar maple comes from Canada and is a beautiful warm creamy white tone ranging to a light honey shade.

None of the woods we use are listed in the CITES appendices as being threatened or endangered. Macassar Ebony is listed on the IUCN Red List as being vulnerable due to a decline in it’s natural range. 

We source most of our woods from craftspeople and artisans with pieces too small for their own use. In this way we feel we can create beautiful rings without contributing to their decline.

Turquoise
Malachite
Lapis Lazuli
"Blue Mix"
Made from Turquoise, Lapis Lazuli and Malachite
Jet
Synthetic Coral
Coral Sand
Natural Sand
Mother of Pearl
Synthetic Opal