Returns

Return Form

Need to send your ring back for service or return? No problem! Use the form below to get a quick quote and hassle free return label

Service & Return Form

HOLIDAY NOTICE: During the Upcoming Holiday Season (November through December) we recommend that you do not send your ring in for refinishing or repair if you can hold off until the new year. If you feel your ring cannot wait, please reach out to us to let us know it will be coming back, and understand that we may not be able to return your ring until after the holidays as we are reaching a very busy time in our shop.

There is also a lot of mail traveling through the postal systems and this can cause more chance for lost packages into January. Sending your ring should be done with the fastest available service to reduce the chance of your parcel becoming lost in the system.

If you'd rather send your package back by way of your own courier service or mail service, please download the following form and follow the instructions closely.

Let us help take the work out of your return. We’ll send you a quote for a UPS return label. If you approve the quote we’ll email your label. Then, print your label and take your return to your closest UPS drop point. No filling out forms or figuring out what to put on the customs list. We take care of all of it. Just print and ship. It’s that easy!

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Ebony
Macassar Ebony - Southeast Asia: A beautiful dark red to black toned wood. Great with vibrant colours like turquoise or malachite.
English Oak
*We are currently using the lighter woods from our Macassar Ebony to achieve this color as Roasted English Oak that is workable for bentwood has become hard to find. Colors range from medium to dark brown and nearly black tones.
Grey Maple
Sugar Maple - Canada: We use the same maple as our regular maple listing, but achieve a beautiful greyed colour by soaking the wood in iron acetate to achieve a weathered silver look.
Santos Rosewood
South America (Brazil and Bolivia): Not a true rosewood, and the same wood as our Pau Ferro, we use the santos name to differentiate the more red tone of this wood from the yellow tones of our Pau Ferro.
Pau Ferro
South America (Brazil and Bolivia): The same as our Santos Rosewood (although not a true rosewood), we use the Pau Ferro name to differentiate the more yellow tone of this wood from the red tones of our Santos.
Purpleheart
Central and South America: Beautiful deep purple tones that range to nearly black, but show up brilliant in natural light.
American Elm
Eastern to Midwest United States: Tones range from a toasted caramel to light creamy white in the sapwood
Hawaiian Golden Koa
Hawaii: Vibrant golden tones ranging to reddish hues make this one of our customers most favorite wood choices.
American Black Walnut
Eastern United States: Walnut ranges from a pale brown to a deep chocolate brown and every shade between. Can have color casts of yellow, grey, purple or red.
Elm Burl
Western Europe: The grain in a burled tree is caused by some form of stress or injury to the tree, but creates a pattern that is beautiful to look at. Colors range from medium to dark brown with small figures of color patterns changing throughout.
Canadian Maple
Sugar Maple - Canada: Light and bright in color, our sugar maple comes from Canada and is a beautiful warm creamy white tone ranging to a light honey shade.

None of the woods we use are listed in the CITES appendices as being threatened or endangered. Macassar Ebony is listed on the IUCN Red List as being vulnerable due to a decline in it’s natural range. 

We source most of our woods from craftspeople and artisans with pieces too small for their own use. In this way we feel we can create beautiful rings without contributing to their decline.

Turquoise
Malachite
Lapis Lazuli
"Blue Mix"
Made from Turquoise, Lapis Lazuli and Malachite
Jet
Synthetic Coral
Coral Sand
Natural Sand
Mother of Pearl
Synthetic Opal