Shipping & Delivery
We work hard to get you a Northwood Ring wherever you are in the world. Everyday we ship rings to new places, and we are always here to help. If you do not see your country listed in our shipping list on check out, please contact us with your full address and the style of ring you are considering purchasing. We will look into options to ship to you and get back to you as soon as we are able to find a solution that works.
We ship around the world using UPS. If you are only able to provide a PO Box or an APO box, your ring may ship using a tracked service through standard post.
Cost of Shipping:
We ship all new orders for free to over 37 countries, including the United States, United Kingdom, Australia and Canada. If you do not find your country on the list during checkout we will do our best to find a reasonable shipping rate to your address.
Duration of Shipping:
Most packages travelling within Canada and the USA arrive within 2-7 business days of being shipped. Elsewhere in the world you can expect your package in 5-10 business days. If you are in a rush you can contact us for faster shipping options and we will be happy to help where possible.
Each of our rings (with the exception of pre-made rings when requested for a short deadline) are made to order. Our rings can take from 5-20 business days to create depending the season, the style chosen, and our current order volume. If you need your ring for an upcoming deadline it is best to contact us before ordering to ensure we can meet your needs.
We do our best not to spoil any surprises. While our rings do need to be clearly marked for customs as to what is contained in the package, we are often able to do this through electronic labels that will not be clearly evident to the receiver of the package what is contained within. However, if you are planning a surprise and the person being surprised may be the one taking possession of the package, it may be best to request your ring be sent to a local pick up location, your business, or a friend if you are trying to hide the contents as we cannot promise there will not be papers sent with customs duties containing information of what you have received. UPS has a service called ‘My Choice’ which will allow you to track your package and request a drop off location even while your package is enroute. This may be a great way to avoid any spoiled surprises.
Customers are responsible for any taxes, customs, VAT or other duty charges incurred on the shipping of their packages. We cannot lie, mark as a gift or sample, or otherwise disguise what you are receiving to reduce these fees.